出版
Why Market Share Is Important: Because Bigger Is Better Than Better
http://wlmqn.946543.com/product-managers/market-strategy-research/why-is-market-share-important
埃里克 is 可用 租用
雇佣 埃里克埃里克·诺瓦克
验证专家 in 产品管理
产品经理
位置
Manassas, VA, United States
至今成员总数
2019年10月29日
埃里克是一位经验丰富的产品领导者，他热衷于在每个阶段改善业务. A former software engineer and analytics junkie, 埃里克 built a $1.2 billion network/安全 business from scratch. He has created market leaders in new technology fields, revamped services in decline, and executed successful exit st率gies for long-term underperformers. He excels at focusing a talented team's efforts to create amazing experiences.
项目的亮点
Build of the Company's First Fully-DX 网络电话 Service
担任公司首个完全端到端数字体验(DX) 网络电话/统一通信的产品负责人.
Creation of an Innovative Pricing Model for Network Services
Created industry-first virtual usage billing for an entire network vs.traditional method (aggregating usage by locations).
Incubation and Launch of the SD-WAN Offer to Replace Traditional MPLS
推出并推动了软件定义网络作为MPLS替代品的采用，成为美国第一家供应商.
专业知识
工作经验
高级产品总监
2017 - 2019
CenturyLink
- Built a 15-person team overachieving $1.6 billion annual sales/margin targets (exceeding industry CAGR by 2%).
- 推出公司首个全数字化(UX) 网络电话服务:支持无辅助应用程序启动的销售到自助服务供应.
- 整合新i3技术，推动从弱势向ng911市场领导者的转变, expanding into new markets and successfully migrating statewide networks.
- 担任一个1000万美元敏捷IT投资项目的产品负责人，该项目包括调整一个200人的联盟来改造500人,000 customers to next-gen IP services.
- 开发物联网包, IP-enabling控制, 制冷, 其他系统在10,000 pharmacy/supermarket locations.
产品总监
2009 - 2017
CenturyLink
- Grew annual internet, MPLS, and IT 安全 revenues from $400 million to $1.2 billion in year four of a five-year plan.
- 孵化了第一个主要服务提供商的报价，作为MPLS基础替代品，产生了大量的SD-WAN销售.
- 基地扩大了20人,000客户/ 200,000 sites through new product development, 虚拟化, and industry-first pricing/business models.
- Exited four under-performing businesses; closing one, 迁移一个, and building virtualized services to replace the other two.
- 推出云安全和DDoS服务，以取代传统的内部部署服务.
Program Manager, New Technologies
2006 - 2009
Qwest通信
- 通过成熟的合作伙伴关系，在18个月内孵化下一代市场交付解决方案, 进行市场试验, and creating analyst messages.
- Oversaw a $25 million development budget and 30+person team and created new 网络电话, 安全, 云服务.
- Launched federal-compliant mobility, 无线, and authentication services in support of large agency contracts.
Software Developer and Manager
1990 - 2006
Various 客户 (including AOL, ANS, MCI/WorldCom)
- 在安全的C/Unix环境中构建安全的操作系统内核、防火墙、SMTP和DNS应用程序.
- Developed multithreaded firewall applications to support high transaction volumes.
- 参与互联网工程任务组(IETF)的各种主题，包括DNS和Sendmail.
- Managed development teams of three-to-ten engineers.
项目历史
Revamping NG911 Offer to Win
在每次机会中赢得总合同价值超过1亿美元的公共安全rfp.
我继承了现有的产品团队，重新审视了市场机会和信誉. (The company had previously decided to exit the business). 我通过与一家新晋的i3兼容供应商建立合作关系，扭转了这一进程，并重新定义了成功的角色. 然后，我获得了IT资金和领导赞助，建立了一个新产品，并开发了一个专注于公共安全的业务部门. 我还监督了一个敏捷开发项目，将第三方解决方案与内部运营模型集成在一起，并构建了一个行业领先的指标仪表板.
In an opportunities bid (we were not the incumbent provider), 经过改进的消息传递和解决方案体系结构使我们能够取代长期存在的提供商.
In an opportunities bid (we were not the incumbent provider), 经过改进的消息传递和解决方案体系结构使我们能够取代长期存在的提供商.
Build of the Company's First Fully-DX 网络电话 Service
担任公司首个完全端到端数字体验(DX) 网络电话/统一通信的产品负责人.
The challenge was two-fold: (a) build a replacement service for 400,000名现有的中小型企业客户使用传统的语音服务，并(b)找到一种方法，以最小的干扰或没有干扰的方式透明地迁移他们.
我作为产品负责人领导核心团队，同时支持由领导层优先考虑的业务案例. I worked with developers and 敏捷 tools like Rally/Jira to develop the Engage product. Along with creating and presenting messaging to industry analysts, I developed marketing content for sales and end-customers. I also held focus groups to refine the UX prior to launch and most importantly, 参与并最终得到工程团队的大力支持，以解决任何迁移问题. Those teams had initially rejected the original vision as impossible.
我作为产品负责人领导核心团队，同时支持由领导层优先考虑的业务案例. I worked with developers and 敏捷 tools like Rally/Jira to develop the Engage product. Along with creating and presenting messaging to industry analysts, I developed marketing content for sales and end-customers. I also held focus groups to refine the UX prior to launch and most importantly, 参与并最终得到工程团队的大力支持，以解决任何迁移问题. Those teams had initially rejected the original vision as impossible.
Creation of an Innovative Pricing Model for Network Services
Created industry-first virtual usage billing for an entire network vs.traditional method (aggregating usage by locations).
网络服务的传统行业计费模式要么是(a)每个端口的统一费率，要么是(b)使用率(第95百分位)。. 这两种模式都不利于客户升级，也不真正支持按使用量付费的计划——尤其是当地点跨越多个时区时.
I introduced a unique concept of a virtual port (VPort), 出于计费的目的，它允许将所有位置整合到整个公司网络的单个虚拟使用仪表中. 它为服务提供商和客户创造了一个双赢的局面，他们现在可以经济有效地在公司地点升级带宽. The bigger the VPort, the lower the per-Mbps cost.
实现需要开发帐单和IT数据收集系统，并创建新的仪表板. 然而, 结果是一个差异化的模型，由于内部系统的复杂性，竞争对手很难复制, 率, 税, 和发票.
I introduced a unique concept of a virtual port (VPort), 出于计费的目的，它允许将所有位置整合到整个公司网络的单个虚拟使用仪表中. 它为服务提供商和客户创造了一个双赢的局面，他们现在可以经济有效地在公司地点升级带宽. The bigger the VPort, the lower the per-Mbps cost.
实现需要开发帐单和IT数据收集系统，并创建新的仪表板. 然而, 结果是一个差异化的模型，由于内部系统的复杂性，竞争对手很难复制, 率, 税, 和发票.
Incubation and Launch of the SD-WAN Offer to Replace Traditional MPLS
推出并推动了软件定义网络作为MPLS替代品的采用，成为美国第一家供应商.
现有的专用网络解决方案继续为服务提供商(sp)带来极高的利润，但处于技术生命周期曲线的下行阶段. 随着客户使用互联网连接到公共云资源的舒适度的提高, an opportunity for a software-defined network emerged. SD-WAN允许组织安全地使用公共网络连接位置-具有更好的经济性, 在更高的带宽, with more redundancy and resiliency.
作为这个项目的一部分, 我建立了一个商业案例, gained executive sponsorship and prioritizations, conducted a technology bake-off, 孵化的解决方案, 完成资讯科技发展, and brought the MVP to market in 15 months.
While it seems obvious now, it was a tough sell at the time because of radical change for the service providers.
Specific Project Challenges:
• Integ率d (brokered) connectivity from other cablecos and internet providers vs. requiring all locations to be connected to the service provider's network;
•需要新的操作模型，使用人工智能方法来管理来自多个提供商的连接;
•将网络的主要观点从路由器和光纤操作转移到通过软件控制进行覆盖管理.
作为这个项目的一部分, 我建立了一个商业案例, gained executive sponsorship and prioritizations, conducted a technology bake-off, 孵化的解决方案, 完成资讯科技发展, and brought the MVP to market in 15 months.
While it seems obvious now, it was a tough sell at the time because of radical change for the service providers.
Specific Project Challenges:
• Integ率d (brokered) connectivity from other cablecos and internet providers vs. requiring all locations to be connected to the service provider's network;
•需要新的操作模型，使用人工智能方法来管理来自多个提供商的连接;
•将网络的主要观点从路由器和光纤操作转移到通过软件控制进行覆盖管理.
Development of Quick-start Services for New Installs/Disaster Recovery
创建LTE无线捆绑包，在主网络连接正在建设或关闭时提供当日连接.
I created an HW/SW/management bundle to connect locations to LTE internet the same day. 用作灾难恢复/业务连续性计划的一部分，或者用作构建位置时的临时连接. 捆绑包包括无限制的数据计划，在该位置提供最高的速度(也可以支持来自多个提供商的双重连接)。.
项目需求:
• Negotiated 无线 access deals.
• Sourced network cards/dongles.
• Developed the IT system ordering, billing, and usage tracking.
• Designed the engineering architecture as if integ率d as DR/BC.
• Developed replacement/recovery processes.
• Created marketing program/content.
•消息分析师.
项目需求:
• Negotiated 无线 access deals.
• Sourced network cards/dongles.
• Developed the IT system ordering, billing, and usage tracking.
• Designed the engineering architecture as if integ率d as DR/BC.
• Developed replacement/recovery processes.
• Created marketing program/content.
•消息分析师.
Negotiation of FCC Directive/Dispute Resolution
Resolved long-standing, multimillion-dollar billing disputes with other carriers.
任务:
• Investigated and created position papers.
• Provided legal/regulatory teams with subject matter expertise.
•参与谈判，成功解决了与其他电信公司有关FCC和非FCC对流量/运营商间补偿指定的解释的争议.
• Investigated and created position papers.
• Provided legal/regulatory teams with subject matter expertise.
•参与谈判，成功解决了与其他电信公司有关FCC和非FCC对流量/运营商间补偿指定的解释的争议.
其他的经验
教育
1983 - 1988
Bachelor's Degree in Systems Engineering and Computer Science
University of Virginia - Charlottesville, VA, USA
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